Contact Us
Getting in touch with the support team at True Fortune is straightforward. Whether you have a query about your account, a question regarding payments, or need assistance with a game, our dedicated customer service representatives are here to help. At the True Fortune UK, we prioritise clear communication and aim to resolve all player enquiries efficiently. This page outlines the best ways to get in touch with our team.
Available Support Channels
We provide a couple of primary methods for players to reach our support team. Each channel is designed to handle different types of queries, ensuring you receive the appropriate assistance as quickly as possible.
Live Chat
For immediate assistance, the Live Chat service is the most effective option. It is available directly on our platform and aims to provide an instant connection with a support agent. This channel is ideal for urgent matters such as deposit issues, bonus activation problems, or questions that arise during gameplay. The service is accessible around the clock, ensuring help is available whenever you need it.
Email Support
If your query is not urgent or requires you to provide documents, sending an email is a reliable method. You can direct your questions to our official support email address for detailed responses. This is the preferred channel for matters related to account verification, complex payment tracking, or feedback. The team typically responds within a few hours during business days.
Common Enquiries
Before you contact us, your question might already be answered in our FAQ section. However, our team is fully equipped to handle a wide range of common topics. We often assist players with the following:
- Account Verification: Questions regarding the Know Your Customer (KYC) process, which is required before your first withdrawal. This typically involves submitting a photo ID and proof of address. For more details on how we handle your data, please review the True Fortune privacy policy.
- Bonuses and Promotions: Clarifications on bonus terms, such as the 40x wagering requirements, game contributions, or using promo codes.
- Payments: Assistance with making a deposit using methods like Visa, Skrill, or Bitcoin, or enquiries about withdrawal times and limits.
- Technical Issues: Help with game loading errors or problems accessing your account on a mobile browser.
Response Times and Availability
We understand that timely support is crucial for a positive gaming experience. Our goal is to provide swift and helpful resolutions. Live chat offers an instant connection, while emails are generally answered within a few hours. Our support framework is structured to ensure that you are never left waiting long for a solution.