Terms and Conditions
Welcome to True Fortune. This document outlines the full terms and conditions for using our website and services. By registering an account and placing bets, you are confirming your agreement to be bound by these rules. It is essential that you read and understand these terms and conditions before you start playing. The services offered by the official casino True Fortune in UK are governed by this agreement.
General Provisions
These terms constitute a legally binding agreement between you, the player, and True Fortune. The platform operates under a licence issued in Curacao. By accepting these terms, you acknowledge that you understand and agree to comply with all rules and policies.
Your Player Account
Account Registration
To play for real money, you must be at least 18 years of age and register a personal account. Only one account is permitted per person, household, or IP address. You are required to provide accurate and up-to-date information during the registration process, including your email address and chosen currency (GBP).
Account Verification (KYC)
In compliance with regulatory standards, we must verify your identity. This process, known as Know Your Customer (KYC), is mandatory before your first withdrawal can be processed. You will be asked to submit copies of specific documents, typically a form of photo ID (like a passport or driving licence) and a recent proof of address (such as a utility bill). Verification is generally completed within 24 hours on weekdays.
Account Security
You are solely responsible for maintaining the confidentiality of your account login details. All activity that occurs on your account will be considered valid, provided the correct username and password have been entered. We recommend using a strong password and not sharing it with anyone.
Financial Transactions
Deposits
The minimum deposit amount is £20. We accept a range of payment methods, including Visa, Mastercard, Skrill, Neteller, and various cryptocurrencies such as Bitcoin and Ethereum. Deposits are credited instantly, and True Fortune does not apply any fees to these transactions.
Withdrawals
The minimum withdrawal amount is also £20. Payout requests are subject to standard limits of £3,000 per week and £15,000 per month, with higher limits potentially available for VIP players. Processing times vary by method; e-wallet withdrawals are typically completed within one working day after verification, while crypto payments can be processed within an hour of approval. Please note that withdrawals are only processed from Monday to Friday. A fee may be applied if a deposit is not wagered at least three times before a withdrawal is requested.
Bonus Policy
General Bonus Terms
All bonuses and promotional offers are subject to specific terms. Unless stated otherwise, a standard wagering requirement of 40x applies to the bonus amount and any winnings from Free Spins. The maximum permitted bet while a bonus is active is £5. Bonuses typically expire 7 days after activation.
Game Contributions
Wagers on different games contribute varying amounts towards meeting wagering requirements. The standard contribution rates are:
- Slots: 100%
- Table Games (including Roulette and Blackjack): 5%
- Video Poker: 5%
- Live Casino Games: 0%
Jackpot and Bonus Buy slots are excluded from bonus wagering.
Prohibited Conduct
Engaging in any of the following activities is strictly forbidden and may result in account closure and forfeiture of funds:
- Creating more than one account to claim bonuses.
- Providing false or misleading personal information.
- Engaging in any fraudulent or collusive activity.
- Using software or tools to gain an unfair advantage (e.g., bots).
- Attempting to charge back or reverse a deposit.
- Exploiting any software bug or error for personal gain.
Responsible Gambling
We are committed to providing a safe and responsible gaming environment. We offer a range of tools to help you manage your play, including deposit limits, loss limits, session timers, and self-exclusion options. If you need support or wish to discuss your gambling habits, please review our responsible gambling policies. For any queries, you can review the True Fortune contact us page for support options.
Complaints and Disputes
Should you have any complaints, our customer support team is your first point of contact. You can reach them via Live Chat or email. We aim to resolve all issues promptly and fairly. We maintain detailed records of all transactions, and in the event of a dispute, our server records will serve as the final authority.
Amendments to Terms and Conditions
True Fortune reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon being posted on the website. It is your responsibility to regularly review the general terms for any updates. Continued use of our services following any changes will be deemed as your acceptance of the new terms.