Privacy Policy

At True Fortune, we are dedicated to protecting the privacy and security of our players’ personal information. This Privacy Policy outlines the types of data we collect, how it is used and safeguarded, and the rights you have regarding your personal information. Our commitment is to manage your data transparently and in compliance with applicable data protection regulations in the United Kingdom.

Information We Collect

To provide a secure and personalised gaming experience, we collect various types of information. This data is essential for account management, transaction processing, and meeting our regulatory duties. At the True Fortune platform, the information we may collect includes:

Personal Identification Data: Such as your full name, date of birth, and gender.
Contact Information: Including your email address, telephone number, and residential address.
Verification Details: Documents required for Know Your Customer (KYC) checks, like a copy of your photo ID and a recent utility bill to confirm your address.
Financial Data: Information related to deposits and withdrawals, including partially masked card numbers, e-wallet identifiers, and transaction histories.
Technical Information: This includes your IP address, browser type, device information, and operating system, which helps us optimise our platform.
Usage Data: Details of your activity on our website, including games played, bets placed, and session times.

How We Use Your Information

The data we collect is used for specific and legitimate purposes to ensure the smooth operation of our services. Your information is primarily used to:

Create and manage your player account.
Process deposits and withdrawals securely.
Verify your identity to prevent fraud and comply with anti-money laundering regulations.
Provide you with customer support and respond to your enquiries.
Enhance your user experience by personalising content and offers.
Communicate important service updates and, with your consent, promotional materials.
Monitor gameplay to promote fair play and responsible gaming.

Data Security

Protecting your personal information is a top priority. We implement robust technical and organisational security measures to prevent unauthorised access, alteration, or disclosure of your data. These measures include SSL/TLS encryption to secure all data transmitted between your browser and our servers, firewalls, and stringent access control policies. Our team is trained in data protection protocols to ensure your information is handled with the utmost care. For more information on how we help you stay in control, please see our True Fortune responsible gambling page.

True Fortune does not sell your personal data to third parties. We may, however, share your information with trusted partners under strict confidentiality agreements for essential operational purposes. These partners include:

Payment service providers to facilitate transactions.
Identity verification services to fulfil our legal KYC obligations.
Regulatory authorities or law enforcement agencies when required by law.

We ensure that any third party with access to your data adheres to the same high standards of data protection that we do.

Your Data Protection Rights

As a user in the United Kingdom, you have several rights concerning your personal data. These rights include:

The Right to Access: You can request a copy of the personal information we hold about you.
The Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
The Right to Erasure: You may request the deletion of your personal data, subject to our legal and regulatory obligations to retain certain information.
The Right to Restrict Processing: You can request that we limit the way we use your data.
The Right to Object: You have the right to object to the processing of your data for marketing purposes.

To exercise any of these rights, please contact our customer support team.

Our website uses cookies to improve functionality and enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and deliver relevant advertising. You have full control over the use of cookies and can manage your preferences through your browser settings at any time.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this page regularly to stay informed. Any significant changes will be communicated to you directly through your registered contact details or via a prominent notice on our website.