Responsible Gaming
At True Fortune, we are committed to offering an enjoyable and exciting gaming environment while also prioritising the well-being of our players. We believe that gambling should always be a form of entertainment, enjoyed responsibly and within your means. Our responsible gaming policy is designed to provide you with the information and tools necessary to maintain control and ensure a safe and positive experience on our platform.
Our Commitment to Player Protection
True Fortune is dedicated to creating a secure and fair gaming atmosphere. Our operations are guided by the standards set forth by our Curacao licence, which requires us to implement measures that protect players. The team at the True Fortune UK site works to uphold these standards by promoting transparency and providing resources to help you manage your play. We believe that an informed player is better equipped to make sensible decisions about their gaming activity.
Tools to Help You Stay in Control
To empower you to gamble responsibly, we offer a suite of account management tools. These features can be set up easily within your player profile, allowing you to tailor your gaming experience to your personal limits. We strongly encourage all players to consider using these tools to manage their time and spending.
- Deposit Limits: Control the amount of money you can deposit into your account on a daily, weekly, or monthly basis.
- Loss Limits: Set a cap on the total amount of funds you can lose over a specific period to prevent chasing losses.
- Wager Caps: Limit the total amount you can wager during a set timeframe, helping you manage your overall activity.
- Session Timers: Receive notifications that remind you how long you have been playing, helping you keep track of time.
- Cooling-Off Period: If you need a short break, you can temporarily suspend your account for a period ranging from 24 hours to several weeks.
- Self-Exclusion: For those who need a longer break, this tool allows you to block access to your account for a minimum of six months.
Identifying Problem Gambling
It is vital to remain aware of your gambling habits and to recognise when play may be becoming a problem. If you are concerned about your own behaviour, ask yourself if you are spending more time or money than intended, if gambling is interfering with your responsibilities, or if you feel the need to hide your activity from others. Honest self-assessment is the first step toward maintaining control.
Where to Find Support
If you believe you may have a gambling problem or know someone who does, professional help is readily available. Several independent organisations in the UK provide free, confidential advice and support. We recommend contacting services such as GamCare, BeGambleAware, and Gamblers Anonymous for expert guidance. You can find out more about our operational ethos on the True Fortune about us page.
Preventing Underage Gambling
It is strictly illegal for anyone under the age of 18 to gamble. True Fortune employs rigorous verification checks to confirm the age and identity of all players, typically before the first withdrawal is processed. We encourage parents to use filtering software to prevent minors from accessing online gambling content. Any account identified as being used by an underage person will be immediately closed, and any winnings will be forfeited.